JMFA Podcast
JMFA has been a leading industry provider for community banks and credit unions for more than 40 years. With more than 2,000 client consulting projects focused on improving service delivery, strengthening income and, controlling expenses, the JMFA team is committed to sharing keen insights and information in support of helping clients achieve measurable results.
Episodes
15 episodes
Keeping up with compliance
Regulatory expectations related to overdraft fees continue to be a trending topic. Now more than ever, it is imperative to re-evaluate your program strategy to avoid compliance headaches and reduce your litigation risks.JMFA’s EVP of Com...
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35:07
Does your overdraft strategy need a reboot?
RECORDED WED OCTOBER 20, 2021Listen to the audio of the live webinar, "Does your overdraft strategy need a reboot?" Hosted by Barb Lowman, CUNA Strategic Services President, this Q&A-style session addresses some of the top is...
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52:16
Maintain compliance with JMFA’s mailing services
In this podcast, listen as Client Communications Manager, Jennifer Brooks and Relationship Manager, Jamone Moore introduce our new compliance mailing services. You’ll learn how you can save time and money when it comes to keeping your account h...
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Season 2
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Episode 3
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14:20
Real-World Experience: Managing the Overdraft Program
In this podcast, Ashley Yocum with PBK Bank shares a real-world perspective of what it is like to successfully manage their overdraft program. Prior to implementing the JMFA Overdraft Privilege® program, the bank utilized an Adhoc program. Whil...
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Season 2
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Episode 2
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9:22
Maintain Compliance & Revenue with a Core Conversion
In this podcast episode, listen as Director of Implementation, Jennifer Peoples and Senior Implementation Manager, Donna Sumrall share how JMFA is your go-to resource for ensuring your overdraft program continues to be successful during a core ...
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Season 2
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Episode 1
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11:45
NSF/Overdraft Related Demand Letters & Minimizing Risks
Over the past number of years, there has been a significant increase in the threat of lawsuits alleging improper assessment of overdraft and/or NSF fees. Plaintiff attorneys across the nation are targeting consumers to file suit against. In thi...
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17:57
COVID-19 Impact & Trends Update on Overdraft Services
In April we provided initial takeaways for the impact of COVID-19 on overdraft services. Over the past few months, we have learned a great deal as our team continues to work closely with clients on effective strategies to enhance recovery effor...
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10:16
Benefits of Implementing a Fair, Consistent Overdraft Program
Not all overdraft programs are created equal. To be successful, you must use a proven program management method that provides day-to-day consistency and total compliance peace of mind. That’s where industry-leading JMFA—a strategic partner for ...
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10:03
Solutions for how to address earnings issues
As credit unions contend with the economic slow-down and budgeting season for 2021, there is a need to look at different approaches when it comes to improving earnings. Ryan Dold, Vice President of Business Solutions for the Heartland Cr...
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16:33
Coaching for Success to Deliver Excellent Service
The future holds uncertainty as we conduct business face-to-face, but we are discovering alternative ways of still serving consumers at the highest level. Financial institutions are finding new different touchpoints with their consumers and lev...
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40:33
How cloud-based Privilege Manager CRM® is improving analytics and efficiencies
In this podcast, listen as Senior Relationship Manager, Damian Babineaux, and Systems Manager, Larry Blunt, describe how JMFA is leveraging technology to provide greater value to its clients. Specifically, they will discuss how the cloud-based ...
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22:08
Why Training is a valuable tool to create a win for all
Studies show training improves productivity, employee satisfaction, and motivation—all of which boosts staff retention. In this episode, JMFA trainer, Roy Seifert, enlightens us with stories of why training is an easy win for all—from employees...
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7:21
The Ins & Outs of Contract Negotiations to Maximize Savings
Listen to this podcast to determine if you’re getting the very best deal from your vendors or if there is room for improvement in your existing or upcoming contracts. Kelly Flynn and Mary Soergel share their expertise and insight for how to sec...
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18:53
Collecting on overdrawn or charged-off accounts during COVID-19
As consumers start to receive stimulus payments there is no specific provision in the CARES Act for collecting on negative balances or accounts previously charged off due to a negative balance. This episode features a discussion of the po...
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Episode 2
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21:00
